Question 1

Does Hospitality OS replace my PMS?

Accepted Answer

No. It sits on top of the PMSs you already use and reads from them, so management sees every property in one place. If one day you decide to unify PMSs, the system stays the same.

Question 2

Does it work with the PMS I have now?

Accepted Answer

Integration specs are written against the official APIs of Mews, Cloudbeds, Oracle OPERA, protel, Slope, Passepartout Welcome and 5stelle*, and the connection is built during the project. If yours isn't listed, we map it in the initial analysis: the architecture is REST + webhooks.

Question 3

Where is my guests' data stored?

Accepted Answer

In the European Union, Frankfurt region. Encrypted in transit and at rest, with daily backups. The list of sub-processors is public in DITAP's Trust Center.

Question 4

Does it cover Italian filings?

Accepted Answer

Yes, and it's the reason it was born in Italy: e-invoicing to the SDI, Alloggiati Web guest files for the police and city tax calculated per municipality are native. ISTAT C/59 and CIN are on the roadmap.

Question 5

How long does it take to get started?

Accepted Answer

It depends on how many systems need connecting. The goal is the first property in production within a few weeks, on its real data, and the others following one at a time.

Question 6

Is it suitable for a single hotel?

Accepted Answer

It's built for groups of 3 to 30 properties, or those about to become one. For a single hotel there are excellent PMSs: our value is the group layer.

Question 7

What do I see in the demo?

Accepted Answer

The real product with a fictional group's data: 7 properties across 4 regions. The demo is private and accessed with credentials we give you, so we can follow the session and answer the questions that come up.

Question 8

Who's behind it?

Accepted Answer

DITAP, a technology infrastructure company operating in Italy, Argentina and Chile. Hospitality OS is its product for the hotel sector; DITAP Core+ is the one for service companies.

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